Educate

The first 30 days of a volunteer's experience determines whether they stay. A warm welcome, clear expectations, and genuine connection to the club's mission converts a first-timer into a long-term contributor.

Send a welcome message that confirms the role, time commitment, first task, and who their main contact is. This removes ambiguity and makes the volunteer feel valued from day one.

Confirm WWCC, Smart Rugby, and any role-specific accreditations before the volunteer starts. Keep records current - your CDM can support with state-specific requirements.

Assign a buddy - an experienced volunteer in a similar role, who can answer questions informally. This single step dramatically reduces early drop-off.

This should cover: club values and culture, emergency procedures, child safeguarding basics, their specific role and tasks, who to contact for help. Keep it under 30 minutes - a checklist helps.

A brief conversation - even just a "how are you finding it?" - at 30 days identifies problems before they become resignations and shows the volunteer their contribution matters.

Thank volunteers by name - in club communications, at meetings, on social media. Nominate outstanding volunteers for the Rugby Australia Volunteer of the Month